Feedback

Enquiries about anything presented at this web site are welcome, particularly for suggestions, wish lists and especially for corrections. The address to write to is feedback@geoffchappell.com.

In saying that enquiries about anything presented at this website are welcome, I really do mean that it should be an enquiry about the text at this website, or at least about text that you reasonably expected to find here but did not. Write to me for any other reason, if you want, but please be sure to introduce yourself and to explain why you write to me (rather than to anyone else). Better yet, if your email is not actually feedback about this web site but is instead a request for help, then although you are no less welcome, please write to consult@geoffchappell.com.

That said, I especially do not invite you to write to me as “feedback” the sort of email that just presents your software problem but does not explain who you are, why you think your problem arises from something at this web site and why you hope I might help you. It is hardly commendable of the programming community that of the email I receive that seeks my help to solve a particular problem, almost none ever contains a please or thankyou, let alone an introduction. For those who wonder why I so rarely participate any more in newsgroups and other such public forums, there’s your answer.

Please understand that solving software problems for a fee is how I make my living. It happens that I have, over many years now, provided quite a lot of detailed technical information for free, and helped solve very many specific programming problems for free. However, it’s my time that goes into this, and it’s therefore subject to my whims about finding time for public service. The general rule as I see it is that if you want to be helped free of charge, then ask in public, as in a newsgroup or similar on-line forum, and take your chances about getting any answer from anyone. For questions or answers on any other basis, the proper medium is a formal consultation. Please respect this, if you contact me.